1. Stable and Strong Uptime
HostGator has posted a stable and string uptime of 99.98% uptime for the last one year. The company has consistently maintained an uptime of 99.98 to 100% for an extended period.
One of the things that I love about HostGator is what it states in its uptime guarantee. According to the company, you will get one credit amount in your account if the uptime drops below 99.90.
Since the company is in business, they will not want to lose revenue in any way. Therefore, the staff does all that they can to maintain high uptime. The company leaves to its promise and hence it is not just a marketing language.
Recently, some hosts are copying HostGator by coming up with uptime guarantees. It is good to learn that HostGator sets the pace when it comes to uptime. At the end of the day, you are the one who stands to benefit as a customer.
When competitors come up with such ideas, all they do is raise the bar for the whole industry. This forces them to raise the standard level of their services and match the guarantee or they will risk falling behind.
2. Amazing Support
HostGator has several channels that you can use to reach out to them in case you encounter any issues. These include live chat support, email, phone, and a knowledge base. You can choose any of them depending on the issues that you are facing.
For the issues that you can solve on your own, the knowledge base is sufficient. The chat support is the fastest and you will be connected to the rep within 15 seconds. I tried to Pepper them with questions, while jumping from one topic to another, and they did not hesitate at once.
The staff is friendly, knowledgeable, and well-trained. The overall experience that we got was good. You will never go wrong when you use are looking for customer support from HostGator.
3. 45-Day Money-Back Guarantee
HostGator has a high level of confidence in their services. Therefore, the company extends the average 30-day refund policy by adding 15 more days. You will rarely come across a company that offers such a long warranty period.
The 45-day money-back guarantee is applicable to all the VPS, reseller, and shared hosting packages. The only catch is that the offer does not apply to custom software install fees, administrative fees, and HostGator’s dedicated servers.
After going through more than 30 Terms of Service documents, I have realized that the caveats are common among most hosting companies. For instance, if your plan comes with a free domain name, the company will deduct a standard fee of approximately $15 from the refund amount for the domain.
We also have other points that you need to put into consideration. The Terns of HostGator require 90 days to issue a refund. No refunds are issued on the money order, check bank wire transfers, and Western Union payments.
The refunds are only available for new accounts or new plans. Therefore, if you signed up for one previously, and are canceling a second attempt or renewal, you will not receive anything in return.
Lastly, HostGator processes foreign currency refunds on the dollar exchange rates of the United States. It is important to note all these points when planning to host your website on HostGator.
4. Site Security Features
The shared hosting plans of HostGator are fairly bare-bones. You will be getting enough for a single site but not so many extras on top of it. Luckily, the brand offers a few extra security features such as the ability to add site lock monitoring to your website.
The service runs every day and searches for all the potential site hacks or breaches. It will inform you of any of these instances with immediate effect.
The company also offers Spam Assassin for the email plans to make sure that spam does not hit your inbox in the first place. The only challenge with the site lock is that it will cost you a little extra. The sticker price is $1.67 per month and the annual billing stands at $19.99.
5. Free cPanel and Site Migrations
If this is not your website and you are trying to shift an existing one over, HostGator has you covered. You will have 30 days after signing up to get in touch. They will move any site scripts, databases, files, and domain name for you.
It also entails a full transfer of the cPanel. Therefore, if you happen to be having multiple website installations, such as subdomains for a large website, you are covered. All the shared hosting plans of HostGator have one site or cPanel migration inclusive.
Various plans like resellers give you access to more which goes up to $30. However, it is still better than platforms like Bluehost that will charge you up to $150 to move five sites at a time.
When switching from another hosting service to HostGator, the process is much simpler. You just need to sign up for hosting and the team at HostGator will handle all the technical steps. It’s a perfect solution for any beginner who does not want to get his hands dirty with complex site migrations.
Besides, if you are using this service for the very first time, you will take advantage of the one-click installs that they offer. To install a CMS on your website, it will take nothing than just clicking a few buttons and then enter the name of your website.
These services and tools make it pretty easy to get your website off the ground. It will serve you perfectly even if you possess no technical skills.
6. Fast Server Speeds
HostGator is pretty fast even on its basic shared hosting plans. The brand regularly scores among the top beginner’s web hosts hosting performance. However, most of your website speed depend on whether you are following the best practices for website speed.
However, to get the most out of your website, you need to build it from a host that provides a high-performance foundation. You will not go wrong on this element when using HostGator as your primary web provider.
7. First Time User Discounts
If you are using HostGator for the first time, you can pick a hosting package cheaply. The price can even be less than the price of a cup of coffee.
The overall hosting price will increase over time. However, by then, your website should be profitable enough and the increase in price will not make a dent. It tells you that HostGator caters to the needs of beginners.
8. Nearly Unlimited Hosting
The unlimited nature of HostGator is the other amazing feature that you will get. You will access things like unlimited databases, unmetered bandwidth, and unlimited disk space. To add to this, users can also create an unlimited number of domain names and email addresses on their account.
The only limitation is when you are using the most basic shared hosting package. Most hosts claim to offer unlimited packages but some of them are not truly unlimited. You will always get a few limitations on your account.
However, HostGator stands out with the least number of limitations. For instance, when using the shared hosting package, there are slim chances of running into any issues. HostGator’s unlimited hosting plan is clear and there is so much you can do with it.
Running into each of the limits will really consume a lot of time. The only challenge you can encounter is the utilization of the CPU server. If you are encountering a massive volume of traffic, this can be a potential issue.